Refund & Cancellation Policy

1. Introduction

Welcome to Aayuriya Ayurveda. We value our customers and aim to provide a smooth and transparent shopping experience.

This Refund & Cancellation Policy explains the terms applicable to orders placed through our website, including order cancellation, returns, refunds, and payment-related issues.

2. Order Cancellation

Customers may request cancellation of an order immediately after placing it by contacting our customer support team.

Cancellation requests are subject to the status of the order. Once an order has been processed, packed, dispatched, or handed over to the delivery partner, cancellation may no longer be possible.

• Cancellation requests must be made as early as possible.
• Cancellation cannot be guaranteed after order processing begins.
• Once an order has been dispatched, it cannot normally be cancelled through our website.
• Aayuriya Ayurveda may cancel an order due to product unavailability, incorrect pricing, suspected fraudulent activity, or other legitimate reasons.

3. No Return Policy

Aayuriya Ayurveda follows a no-return policy for products purchased through our website.

Because certain products may be personal-use, wellness, herbal, or consumable products, we generally do not accept returns after delivery or after an order has been dispatched.

Customers are therefore requested to carefully check the product details, quantity, price, and delivery information before completing their purchase.

4. No Refund Policy

Payments made for successfully placed and fulfilled orders are generally non-refundable.

A refund will not normally be provided for reasons such as change of mind, incorrect product selection, personal preference, failure to use the product, dissatisfaction unrelated to a product defect, or refusal to accept a correctly delivered order.

Any exception to this policy will be considered only at the sole discretion of Aayuriya Ayurveda and in accordance with applicable law.

5. Damaged or Incorrect Product

If you receive a package that appears damaged, tampered with, or contains an incorrect product, please contact us as soon as possible after delivery.

To help us investigate the issue, you may be required to provide:

• Order number
• Photographs of the package
• Photographs of the product received
• Photographs showing any visible damage
• A short description of the issue
• Unboxing video, where available

After reviewing the information, Aayuriya Ayurveda may determine an appropriate resolution, which may include replacement or another remedy where justified.

6. Wrong Product Delivered

If a product different from the product ordered is delivered due to an error on our part, please contact us promptly with your order details and supporting photographs.

After verification, we may arrange an appropriate resolution, subject to product availability and applicable law.

7. Failed or Returned Deliveries

Customers are responsible for providing an accurate delivery address and an active contact number at the time of placing an order.

If a shipment is returned to us because of an incorrect address, incomplete address, repeated delivery failure, refusal to accept the package, or unavailability of the recipient, Aayuriya Ayurveda may not provide a refund for the order.

Any re-shipment, where available, may be subject to additional delivery charges.

8. Prepaid Orders & Payment Issues

If an online payment is successfully completed but the order is not generated due to a technical issue, customers should contact us with the payment reference or transaction details.

We will verify the transaction status with the relevant payment service provider. If an amount has been successfully debited but the payment was not received by us and the transaction is subsequently reversed by the payment provider, the amount may be automatically returned according to the payment provider's processing timelines.

9. Cash on Delivery Orders

For Cash on Delivery orders, no advance payment is collected at the time of placing the order unless otherwise stated.

Customers are requested to accept genuine orders placed by them and ensure that someone is available at the provided delivery address to receive the shipment.

10. Refund Processing

Where a refund is approved by Aayuriya Ayurveda, the refund will generally be processed through the original payment method or another appropriate payment method.

The time taken for the refunded amount to appear in the customer's bank account, card, UPI account, or other payment method may depend on the relevant bank, card issuer, UPI service, or payment gateway.

Aayuriya Ayurveda is not responsible for delays caused by banks, payment gateways, financial institutions, or other third-party service providers.

11. Customer Responsibilities

Before placing an order, customers are responsible for verifying:

• Product name and quantity
• Shipping address
• Mobile number
• Email address, where applicable
• Payment details
• Order information displayed at checkout

Once an order is successfully placed, changes may not always be possible.

12. Policy Exceptions

Although our standard policy is that confirmed orders are non-returnable and non-refundable, Aayuriya Ayurveda may consider an exception in cases such as a verified wrong product, significant transit damage, duplicate payment, or another situation where a remedy is required under applicable law.

Any such exception will be reviewed on a case-by-case basis.

13. How to Contact Us

For cancellation requests, payment issues, damaged packages, incorrect deliveries, or policy-related questions, please contact us using the information below:

Aayuriya Ayurveda

Rohtak Gate, Near Anil Hospital,
Bhiwani, Haryana – 127021

Phone: +91 7404371277

Email: aayuriyaayurveda@gmail.com

14. Policy Updates

Aayuriya Ayurveda reserves the right to modify or update this Refund & Cancellation Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.

Any updated policy will be published on this page. Customers are encouraged to review this page before placing an order.