Shipping & Delivery Policy

1. Introduction

Welcome to Aayuriya Ayurveda. We aim to provide a smooth, reliable, and convenient delivery experience for every customer.

This Shipping & Delivery Policy explains how we process orders, dispatch products, calculate delivery timelines, and handle situations such as delivery delays, failed deliveries, or incorrect shipping information.

2. Order Processing

Orders are generally processed after successful order confirmation and, where applicable, successful payment verification.

• Orders are normally processed during our regular business/operational hours.
• Orders may require additional processing time during weekends, public holidays, sales, or promotional periods.
• Orders may be subject to verification before dispatch.
• Products are dispatched subject to availability.

Once your order has been processed and handed over to the delivery partner, shipping and delivery are handled through the applicable logistics service.

3. Shipping & Delivery Time

Delivery timelines depend on the customer's location, courier availability, serviceability, weather conditions, holidays, and other operational factors.

The above timeline is an estimate and does not constitute a guaranteed delivery date. Remote locations or areas with limited courier connectivity may require additional time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before the customer completes the order.

Shipping charges may vary depending on the order value, delivery location, package weight, courier service, promotional offers, or other applicable factors.

Aayuriya Ayurveda may offer free shipping or promotional delivery offers on selected products or orders from time to time.

5. Delivery Areas

We aim to deliver orders across serviceable locations in India through available courier and logistics partners.

Delivery availability may vary by PIN code. If a particular PIN code is not serviceable, we may be unable to accept or deliver an order to that location.

Customers should provide a complete and accurate delivery address along with the correct PIN code and active mobile number.

6. Order Tracking

Where tracking information is available, customers may receive shipment or tracking details through SMS, email, WhatsApp, or another communication channel provided during checkout.

Tracking information is generated and maintained by the applicable logistics provider. There may occasionally be a delay between dispatch and the first tracking update.

7. Delivery Delays

Although we work with logistics partners to deliver orders promptly, certain delays may occur due to circumstances beyond our reasonable control.

• Adverse weather conditions
• Natural disasters
• Public holidays
• Courier or logistics disruptions
• Traffic or transportation issues
• Incorrect or incomplete address information
• Local restrictions or operational limitations
• Unexpected events or circumstances beyond our control

Aayuriya Ayurveda will make reasonable efforts to assist customers in resolving delivery-related issues but cannot guarantee delivery within a specific time where delays are caused by third parties or circumstances beyond our control.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

This includes:

• Full name
• House/building number
• Street/locality
• City and state
• Correct PIN code
• Active mobile number

Aayuriya Ayurveda shall not be responsible for delivery failures or delays caused by incorrect, incomplete, or inaccurate information provided by the customer.

9. Failed Delivery & Reattempts

If the delivery partner is unable to deliver an order because the recipient is unavailable, the address is incorrect, the customer refuses the shipment, or delivery cannot be completed for another customer-related reason, the courier may attempt delivery again according to its operational process.

Customers are requested to cooperate with the delivery partner and remain available at the provided address when a delivery is expected.

10. Refusal of Delivery

Customers are advised not to refuse a correctly placed and dispatched order without contacting our support team.

Where an order is returned to us because the customer refused delivery or repeatedly failed to receive the shipment, the order may be treated in accordance with our Refund & Cancellation Policy.

11. Damaged or Tampered Package

Customers should inspect the outer packaging at the time of delivery where possible.

If a package appears severely damaged, opened, or tampered with, customers should document the condition of the package and contact Aayuriya Ayurveda as soon as possible.

Photographs and, where available, an unboxing video may be requested to help us investigate the issue with the logistics provider.

12. Partial or Missing Items

If you believe that an item is missing from your delivered order, please contact us promptly with your order number and photographs of the package and products received.

Our team may verify the shipment details and packaging information before determining the appropriate resolution.

13. Cash on Delivery

Cash on Delivery may be available for selected locations and orders, subject to serviceability and other applicable conditions.

Customers placing Cash on Delivery orders are requested to provide a valid mobile number and ensure that someone is available to receive and pay for the shipment at the delivery address.

14. International Shipping

Unless specifically stated otherwise on our website, Aayuriya Ayurveda currently focuses on deliveries within India.

International shipping, if introduced in the future, may be subject to separate shipping charges, customs duties, taxes, import regulations, and delivery conditions applicable to the destination country.

15. Cancellation & Refunds

Shipping and delivery are also subject to our Refund & Cancellation Policy.

Due to the nature of certain Ayurvedic, wellness, personal-use, and consumable products, confirmed orders may generally be non-returnable and non-refundable, subject to applicable law and the specific circumstances described in our Refund & Cancellation Policy.

16. Customer Support

If your order has not arrived within the expected delivery period, your tracking information has not updated, or you have another shipping-related concern, please contact our customer support team.

Please keep your order number ready so that we can locate your order and assist you more efficiently.

17. Contact Us

For shipping, delivery, tracking, or order-related questions, please contact:

Aayuriya Ayurveda

Rohtak Gate, Near Anil Hospital,
Bhiwani, Haryana – 127021

Phone: +91 7404371277

Email: aayuriyaayurveda@gmail.com

18. Policy Updates

Aayuriya Ayurveda may update this Shipping & Delivery Policy from time to time to reflect changes in our delivery processes, logistics partners, business operations, or applicable legal requirements.

Any changes will be published on this page. Customers are encouraged to review this policy before placing an order.